10-digit dialing for Vast Broadband customers

What you need to know about the new requirements for local calls, coming October 2021

1. What is changing?

The Federal Communications Commission will begin requiring 10-digit dialing (instead of 7-digit dialing) for local calls starting October 24, 2021 for residents in many states, including yours.

2. Why is this change happening?

The FCC has adopted 988 as a new 3-digit number to be used nationwide to reach the National Suicide Prevention Lifeline, starting July 16, 2022. In order for 988 to work, 10-digit local dialing must be implemented.

3. What is the new dialing procedure?

To complete local calls — those you currently make by dialing 7 digits — you will need to dial the area code + telephone number.

4. When should I start dialing using 10 digits?

10-digit dialing is required starting October 24, 2021. Calls dialed with only 7 digits after this date will not be completed. To help you adjust to 10-digit dialing before it’s required, we are making 10-digit dialing available on 6/1/21. We will update this webpage when 10-digit dialing is available through your Vast Broadband telephone service.

5. Who is impacted?

Many states are impacted, including these area codes where our phone service is provided:

South Dakota: 605

Minnesota: 507

6. Do I have to use 1+10-digit dialing for local calls?

No. You will simply need to dial area code + telephone number to complete local calls.

7. What remains the same?

  • Your area code and phone number.
  • The price of your phone service.
  • The dialing process for long distance calls: You will continue to dial 1 + area code + telephone number.
  • You can still dial just three digits to reach 911 (emergency services) and other services that may be available in your community.

8. Who should I contact if I have questions?

There are several ways you can reach us: by phone at 888-745-2888, by online chat on the website by clicking in the bottom right corner, or by email at info@vastbroadband.com. Or visit the FCC website at fcc.gov/suicide-prevention-hotline.