Accessibility Options

Vast offers an array of accessibility solutions for all of our customers. Listed below are the solutions we offer to fit all of our customer’s needs.

For more information, please contact us via one of the following methods:


Phone: 866-496-6665

Mail: 5100 S Broadband Lane Sioux Falls, SD 57108

Hearing Solutions

  • Closed Captioning—subtitles are displayed on your screen as a transcription of the audio portion of the program. Closed captioning is managed through your television using the CC button on your TV’s remote or through the TV setting menu.
    Report a Closed Caption Issue
  • Support Videos — Watch support videos

Vision Solutions

  • Call Us— Call us at 888-745-2888 for help reading your bill, upgrading service or other assistance
  • Guide Narration— Customers can navigate the TiVO Guide with full audible support of Guide, On Demand and Accessibility features. (may not be available in all service locations). Remote Control Instructions
  • Live Chat—Our Live Chat assistant is compatible with screen readers and screen magnifiers
  • Large-Button Remotes—Swap your current remote for one with large buttons at your local Vast store.
    List of our Vast stores
  • Pay Your Bill—You can pay your bill using our automated phone system or by calling us at 888-745-2888

Vast Store

  • Wheelchair Accessibility—Vast stores are wheel-chair accessible
  • Service Animals — We welcome service animals in all of our Vast stores.
    List of our Vast stores

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