Hosted Voice & Voice Vast Help Center

Need help with your Vast service? Find your specific Vast Business service below to begin.

How-To Tips

Hosted Voice Device Integration

Hosted Voice Call Transfers

Hosted Voice Screen Sharing

Hosted Voice Speed Dial

Hosted Voice Exiting Employees/New Employee Set-Up

Hosted Voice Changing Your VoiceMail

Voice User Guide

View and download the Vast Voice Business User Guide.

Kari’s Law Notice

Hosted Voice Hosted Voice Guides

Hosted Voice is a fully hosted IP PBX solution that includes all the phones and service you need for one monthly rate. Below are guides for the available Hosted Voice phone models.

Vast Mobility Guides

View and download the Vast Mobility Guides.

Android User Guide

iOS User Guide

Vast Communicator Guides

View and download the Vast Communicator Guides.

Android User Guide

iPhone User Guide

Mobility Desktop User Guide

Getting Started with Vast Mobility (Desktop)

Getting Started with Vast Mobility for Working Remotely

10-Digit Dialing

The Federal Communications Commission will begin requiring 10-digit dialing (instead of 7-digit dialing) for local calls starting October 24, 2021 for residents in many states, including yours.

Learn More

How to Read & Pay Your Bill

Here’s a quick overview of the contents of a Vast bill.

Five Key Parts of Your Bill

Bill Overview: this area includes your account number, the bill due date and the amount due. It is essentially your bill at a glance.
Statement Summary: this area will show all recent charges to your account and your outstanding balance. It includes any recent payments or credits, new charges for the billing period and all taxes. Vast also includes special messages in this section. Keep an eye on this section for service changes and exclusive opportunities.
Remittance Area: this is the area you will detach from the rest of the bill and mail to the provided company address.
Payments and Adjustments (on back): This area provides a more detailed breakdown of your monthly charges and taxes. It will also include any recent payments or credits to your account.
Vast EasyPay (on back): Fill out this area and include it with your payment to enroll into the Vast EasyPay program. It’s one less check to write each month — one less deadline to worry about. You will still receive monthly statements and can cancel at any time. Go here to enroll.

Your First Bill

Your first bill will appear slightly different than other bills. It may include one-time fees for installation, equipment or any outstanding charges on your account. These charges will be itemized for easy identification.

Pay Bill

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Business Phone Service FAQs

What’s the difference between Business Lines and Centrex Lines?

With a Business Line, you are able to simply pick up the telephone and dial a number. With a Centrex Line, you must first dial "9″ to get and outside line before dialing a number. Telephone features on Business Line must be ordered a la carte. Centrex Lines include Call Forwarding, Call Transfer, and Three-Way Calling on each line.

How do I find out about advertising my company in the Yellow Pages and the White Pages?

You can check your local phone book for Yellow Pages advertising information. Vast Business does not publish a telephone directory. With Vast Business as your telephone provider, your information will still appear in the Red Pages of the local phone directory, unless you specifically request a non-published or non-listed directory number.

Does Vast Business sell telephone systems?

Yes, Vast Business offers Hosted Voice complete phone solutions. Vast Hosted Voice is the last telephone system you will never have to buy. Please call us at 1-866-991-9722 to learn how you can enjoy Hosted Voice without making any capital investment.