Vast Internet Help Center

Windows 98 Second Edition, Windows 2000, Windows XP, Windows Vista, Windows 7, Mac OS 9.0 or Higher

Please contact us at 1-888-745-2888 for help setting up your email.

Wireless signals are susceptible to many different types of interference. Because of this, it is common for speeds to be reduced by up to 50% when connected through a wireless device. To accurately test the speed coming through the modem please connect an Ethernet cord from a desktop or laptop directly to the modem, bypassing a router if present. Often times a simple power cycle will correct issues that result in slow Internet speeds by reestablishing a stuck connection or a failed firmware update. Follow the steps below to complete a power cycle.

First, unplug power cable from rear panel of the modem and leave unplugged for about 15 seconds. Next plug power cable back in to rear panel of the modem. Once power is restored allow 2 to 3 minutes for modem to come back on line and test the connection by attempting a speed test.

If these steps did not restore the connection please contact our Technical Support team at 1-888-745-2888 or click here for additional ways to improve your wireless connection.

Note: If there are multiple devices and only one is offline, the issue is likely due to the device and the device manufacturer should be contacted to restore the connection.

First, make sure your computer is completely turned off.

Disconnect the power cord from the back of the cable modem or from the power outlet. If you are using a router disconnect the power supply from it as well.

After waiting approximately 60 seconds, reconnect the power cord to the modem and wait an additional minute for the modem to acquire a signal. Then proceed to reconnect the power cord to the router and restart your computer.

Attempt to connect to two webpages to ensure a good connection.

First, check all of the connections to your equipment to make sure none of them are loose or unplugged.

If you have our telephone service as well, and you get both your internet service & phone service from the same device, please contact our technical support at 1-888-745-2888.

Next, power down all of your equipment, including your computer, router (if you have one) and cable modem. For the cable modem this usually means unplugging the power lead that connects it to your power outlet. Then turn off any routers or computers that you have connected to the modem. Wait 2 minutes.

Then, reconnect the power lead for the modem. Wait at least 2 minutes, giving the modem time to establish a connection, then power on your router (if you have one), then your computer. Then try connecting to the Internet. If you are still unable to connect at this point, please contact our technical support.

Receive: When the light is on, the modem is receiving a strong signal.

Send: When the light is on, the modem has a good upstream signal sending back to the network.

Online: When the light is on, you are connected to the network.

PC/Activity: This light should be flashing as a sign of communication between the modem and the computer.

Standby: When in standby mode, this light will be lit, and the modem will not work. You can change the standby setting by pressing the button on the top of the modem.