President’s Promise

Our goal at Vast Broadband is really a simple one — to make sure our customers receive the best products and services that are an excellent value. One thing more — we want our customers to know how much we appreciate them and their confidence in us. ​

The broadband industry is changing constantly. New technologies, new delivery systems, new channels...there has never been a time when the speed of change has been so fast. At Vast, we are continually looking for the best, most efficient and cost-effective ways to bring you the highest quality services. ​

We also invest in our people. We want your entire experience with Vast’s team of professionals to be excellent — from your first call to installation. We’ll be here to answer your questions and resolve any issues that may arise. ​

To help us improve at every level, I would like to ask for your help. If you have an experience with us that does not meet your expectations, I want you to let me know. ​

If you have contacted our Customer Service Representatives and are not happy with your experience, please call President’s Hot Line at 800-337-9703 or email us at 4jimG@vastbroadband.com. I promise your problem will be resolved. ​

As always, we thank you for this opportunity to serve you. ​

If you have any issues of quality with any Vast service, please call us immediately at 1-888-745-2888.