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Telecloud & Voice Vast Help Center

Need help with your Vast service? Find your specific Vast Business service below to begin.

Voice User Guide

View and download the Vast Voice Business User Guide.

Kari’s Law Notice

Hosted Voice TeleCloud Guides

TeleCloud is a fully hosted IP PBX solution that includes all the phones and service you need for one monthly rate. Below are guides for the available TeleCloud phone models.

VVX 300

VVX 400

VVX 500

Download Vast Communicator

Vast Communicator for MS Windows

Vast Communicator for Mac OS

Vast Mobility Guides

View and download the Vast Mobility Guides.

Android User Guide

iOS User Guide

Vast Communicator Guides

View and download the Vast Communicator Guides.

Android User Guide

iPhone User Guide

Mobility Desktop User Guide

Getting Started with Vast Mobility (Desktop)

Getting Started with Vast Mobility (Mobile)

Getting Started with Vast Mobility for Working Remotely

How to Read & Pay Your Bill

Here’s a quick overview of the contents of a Vast bill.

Five Key Parts of Your Bill

  1. Bill Overview: this area includes your account number, the bill due date and the amount due. It is essentially your bill at a glance.
  2. Statement Summary: this area will show all recent charges to your account and your outstanding balance. It includes any recent payments or credits, new charges for the billing period and all taxes. Vast also includes special messages in this section. Keep an eye on this section for service changes and exclusive opportunities.
  3. Remittance Area: this is the area you will detach from the rest of the bill and mail to the provided company address.
  4. Payments and Adjustments (on back): This area provides a more detailed breakdown of your monthly charges and taxes. It will also include any recent payments or credits to your account.
  5. Vast EasyPay (on back): Fill out this area and include it with your payment to enroll into the Vast EasyPay program. It’s one less check to write each month — one less deadline to worry about. You will still receive monthly statements and can cancel at any time. Go here to enroll.

Your First Bill

Your first bill will appear slightly different than other bills. It may include one-time fees for installation, equipment or any outstanding charges on your account. These charges will be itemized for easy identification.

Pay Bill

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