TV Vast Help Center

You’ll find all the directions and step-by-step instructions in our Remote Users Guide. Download the remote manual.

No, all you need is a cable connection. Connect the TV to the cable outlet, and you’re ready to watch. And, any room with a cable outlet can have Expanded Basic at no additional charge.

Read our guide to learn how to auto scan channels here.

Please click here to find your coverage area to see your channel lineup.

First, double check all connections. They should be "hand-tight".

If you are using a set-top box, the cable from the wall should be connected to the "IN" jack on the box.

If you are not using a cable box, the cable coming from the wall should be connected to the "IN" jack on the DVD, VCR, or directly to the TV.

Second, check the TV. The power should be ON. The right channel (usually channel 3) should be selected. If you are an HD subscriber, make sure the correct input is selected.

Third, check the Cable Box. The box should be ON. The box may need to be rebooted. Here’s how to do it:

• Turn the TV off.
• Unplug the cable box power cord from the wall.
• Wait 10 to 15 seconds.
• Plug the cable box power cord back in to the power supply.
• Wait for the box to display the time.
• Turn the cable box ON.
• Turn the TV ON.
• Wait for several minutes to give the box time to re-cycle.
• Finally, if you still have problems — please call the Customer Care Center. Tell them what you have tried. They will ask if you have your TV and Cable Box ON. They will offer other suggestions, then schedule a repair call if necessary.

Vast Broadband offers products and services to help customers enjoy digital content more easily than ever before.

Sun outages are an interruption in satellite signals cause by interference from solar radiation. The interference is caused when the sun is in direct line with a communication satellite and the sun’s radiation overwhelms the satellite signal.

Sun outages occur every year, in the Fall and Spring, and last approximately about a week each time. The Spring, sun outages are expected to happen from February 28 to March 8 2018.

During the sun outage, customers may experience slightly pixelated picture, picture freezes, or audio distortions for a brief period of time.

The sun outage happens only during the day (no sun, no interference) and is brief, lasting for a few minutes.

Move the Sun...Just kidding...just be patient your program should return within a few minutes.

If you have any questions, feel free to give us a call or you can chat on-line with one of our representatives.